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Opportunity:
Upon going live with integrated ERP
software, our state-wide, Alaska-based client discovered
that their implemented system did not adequately
 address
critical end to end business processes. Additionally, the
system’s user community did not possess the training and
documentation necessary to efficiently use the new software.
This client was faced with having to manage their rapidly growing
business with the additional challenge of having to resolve a
cascading flow of issues caused by the flawed system implementation.
Recognizing these challenges, the company postponed the
implementation of critical general account and year end
financial reporting functionality until the original set of
implemented functionality (sales, distribution, procurement,
and inventory control) could be stabilized.
Agilence LLC
was the IT solution provider asked to assist in getting the implementation back on
track.
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Our
Response:
Agilence LLC
developed and executed a detailed
System Stabilization
project plan, by quickly gaining a solid understanding of
technology platform and system functionality. The
plan included:
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Rework of the existing
System Design to more closely align functionality with business rules and processes, creating
the perfect loop between the business processes and the
implemented technology
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Delivery of critical functionality required to support
year end close and financial reporting capability, a high
priority strategic objective
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Documentation of system functionality supporting critical
processes and delivery of
User Training
in those processes, creating the perfect loop between
people, processes and the implemented technology
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A plan for identified and prioritized future
System
Enhancement opportunities upon initial stabilization
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The Outcome:
Within 8 weeks of project inception,
our
client was able to:
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use the new system to close the fiscal
year and to provide financial reporting to internal and
external business partners.
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stem the flow of issues caused by improper
system processing
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begin project planning to implement new
functionality to automate time consuming manual contract
administration
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manage the system so that it worked for
them rather than against them.
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Subsequently,
with our assistance, the client has successfully
implemented significant new functionality, fully
leveraging their initial investment in technology, and continues to
consider Agilence
LLC a valued and trusted business partner. |
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