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To ensure a well accepted and adopted solution, a company
simply must understand and manage the impact that the
implemented solution will have on their people, their
customers, and business partners.
Agilence LLC
achieves this by
instituting proven
Change Management
practices
throughout the entire solution implementation lifecycle.
Change Management
has a
myriad of definitions, and
is an often misunderstood and misinterpreted function.
Here at Agilence, Change
Management
is simply:
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Determining the impact that changes to existing
business processes and information technology tools will have on the
people in your organization |
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Planning for an appropriate change-support program |
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Guiding those
affected
through a time of transition with care,
consideration, and respect |
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Implementing
change and reaping the benefits as quickly as possible with the least
disruption to your organization, your people, and your business partners
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Invariably, a major system implementation causes an initial
drop off in productivity, called in the industry the "valley
of despair".
Poorly managed process change, regardless of the
technology implemented, can deepen that valley causing tremendous upheaval to your business
and extending the time it will take to reap solution
benefits. The challenge when managing the change is to
reduce the duration and magnitude of the productivity
drop-off, while raising the level of eventual productivity
improvements. |
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Training
is just a part of an effective
Change
Management
plan. Project sponsorship and championship at all levels of an
organization, well-planned communication with an emphasis on listening to
concerns and issues, involvement, positive reinforcement, and support are
critical components of a well-planned
Change
Management
approach.
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